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Complaints and Compliments2017-03-21T11:31:30+00:00

We’d love to hear about what you think we are doing well. But we also want to hear if there is something that is not working for you.

If you wish to make a complaint to Accessible Properties, please talk to your Tenancy Manager. You can also write us a letter of complaint or fill out a complaints form available here.

Please email your letter or completed form to (please mark ‘complaint’ in the subject line), or send it to:

Manager – Tenancy Services
Accessible Properties Ltd
PO Box 1974
Wellington 6010

You can ask a friend or your support worker to assist you in making a complaint.

Accessible Properties will respond to any complaint within 10 working days.

If there are aspects of our service that you are particularly happy about, please let us know those too.