Compliments and complaints

We’d love to hear about what you think we are doing well. But we also want to hear if there is something that is not working for you. If you wish to make a complaint to Accessible Properties, please talk to your Tenancy Manager. You can also write a letter of complaint and email it to info@accessibleproperties.co.nz (please include ‘complaint’ in the subject line), or send it to:

Manager – Tenancy Services
Accessible Properties New Zealand Ltd
PO Box 1974
Wellington 6010

You can ask a friend or somebody else to support you when making a complaint.

Accessible Properties will respond to any complaint within 10 working days.

If there are aspects of our service that you are particularly happy about, please let us know those too.

Tenancy Services

Your rights as a tenant are protected by law under the Residential Tenancies Act 1986. If you have a complaint about Accessible Properties you can talk to the Government’s Tenancy Services. Contact the Ministry of Building, Innovation and Employment Tenancy Services on 0800 TENANCY (0800 83 62 62). All calls to Tenancy Services are treated as confidential.

You can also call Tenancy Services for more information on your bond and tenancy. Call 0800 73 76 66 for bond information, and 0800 83 62 62 for tenancy advice.

Mediation

Mediation is a way for people to sort out problems with the help of a trained, neutral person. Mediators try to help the people in a dispute to come to an agreement that works for both of them.

For more information about mediation, contact the Ministry of Building, Innovation and Employment Tenancy Services on 0800 TENANCY (0800 83 62 62).

The Tenancy Tribunal

The Tenancy Tribunal is a court set up to deal with unresolved problems between tenants and landlords. For more information about the Tenancy Tribunal, contact the Ministry of Building, Innovation and Employment Tenancy Services on 0800 TENANCY (0800 83 62 62) or visit the Tenancy Services website.

Information and advice

There are times when you may need help for things like budgeting, or legal advice. Your local Citizens Advice Bureau is the best place to call. Contact them on 0800 FOR CAB (0800 367 222).

If you have a support worker you can also talk to them about any problems you may have.

Neighbourhood complaints

If you have an issue with a neighbour, see Sorting out problems.